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Return and Refund Policy.

No exchange, replacement or refund will be offered on used goods unless faulty or missing items from order. Items that are to be exchanged must be in their original, undamaged and unopened packing fit for resale.

If you need to return a product(s) purchased from this Site due to damage products or missing items, we have a 15-day exchange policy upon receipt of order, subject to the following terms and conditions:

Please contact us by email at customer.care@inglot-malaysia.com or call +6012 6686732 with the following information,

Photos of Item/parcel(s) received,

  •        Name of Item,
  •        Order Number,
  •        Shipping cost associated with the return of the product will be covered by customer.

If the item is in stock, we will arrange for a replacement otherwise a refund will be issued to you.

1. Only items purchased from this Site can be accepted for a replacement. Products received or ordered from this Site will not be accepted for return at any Inglot retail stores, or any other locations selling Inglot products.

2. To prevent the package loss and to ensure the prompt delivery, please keep all shipping receipts for tracking information. Registered post is recommended for shipping the return package. Please retain all receipts and tracking information for your records.

3. If you have questions about returns, please feel free to contact us by phone at +6012 6686 732 or via email at customer.care@inglot-malaysia.com.


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